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My Sweet Box
0
  • NEW
  • SYDNEY SWEET BOXES
    • ALL SYDNEY SWEET BOXES
    • BROWNIES
    • CATERING
    • DONUT BOUQUET
    • DONUT TOWERS
    • GIANT DONUT
    • GLUTEN FREE
    • MAKE YOUR OWN
    • MEGA BOXES
    • VEGAN
  • SYDNEY SAME DAY BOXES
  • REST OF AUSTRALIA BOXES
  • PERSONALISE
    • ALCOHOL
    • BALLOONS
    • CONFECTIONERY
    • DONUTS
    • DRINKS
    • FLOWERS
    • FRECKLES
    • GLUTEN FREE
    • VEGAN
  • Home
  • Delivery Information

Delivery Information

What Days Do You Deliver?

We deliver Sydney wide, Monday to Saturday. We will deliver your gift between 12pm and 5pm for business deliveries and 12pm to 7pm for residential deliveries.

For all other orders, please refer to your tracking details for further information regarding delivery windows.

Do You Deliver Interstate?

Yes we do. Please choose your Sweet Box from our Australia Wide page and select Interstate Shipping for all orders out of our Sydney delivery zone and Interstate deliveries. Australia Post will deliver your order 1 to 7 days after the date selected at checkout.

What Are Your Shipping Options?

SYDNEY SHIPPING GUARANTEE MONDAY TO SATURDAY $10 - 
1. Need it there tomorrow? Order by 3pm the day before and select your delivery date at checkout.
2. Need it there for a future date? Select your delivery date at checkout and we will deliver your gift on the date selected.
We will deliver your gift between 12pm and 5pm for business deliveries and 12pm to 7pm for residential deliveries.
 
SYDNEY SAME DAY SHIPPING MONDAY TO SATURDAY $15 -
1. NEED IT TODAY? Order by 12pm and select the Same Day Delivery option and we will deliver your gift on the same day.
2. MISSED THE 3PM CUT OFF? Select this shipping option, select your delivery date and receive the next business day. We will deliver your gift between 12pm and 5pm for business deliveries and 12pm to 7pm for residential deliveries.
 
OUT OF SYDNEY ZONE/INTERSTATE EXPRESS SHIPPING $30 -
Orders being shipped to ACT, NT, QLD, SA, TAS, VIC, WA and Out of our Sydney delivery zone will be shipped on the date selected at checkout. Your gift should arrive 1 to 7 business days from the selected date.
Please note: We are not responsible for Interstate shipping delays and will not provide compensation for late deliveries as it is out of our control.
 
CATERING/LARGE SHIPPING MONDAY TO SATURDAY $30 - 
This option is available for Large, Catering and Corporate orders being delivered to one address. If you have a large order (3+ Catering boxes or 10+ Sweet Boxes) Please contact Corporate@MySweetBox.com.au and we can arrange for them to be delivered by Midday for your event. 

Can I Select a Date for Delivery?

Yes you can!

Sydney Deliveries: You can order anytime and select your delivery date at checkout.

Orders being shipped to ACT, NT, QLD, SA, TAS, VIC, WA and regional NSW will be DISPATCHED on the date selected at checkout. Your gift should arrive 1 to 5 business days from the selected date.

 

What Time Do I Need To Place My Order?

Sydney Next Day Delivery: You need to order by 3pm the day before.

Sydney Same Day Delivery: You need to order before 12pm.

Out of Sydney Zone/Interstate Delivery: The date you select at checkout is the day your order will be DISPATCHED.

Do You Deliver On Weekends?

We deliver on Saturdays.

Can I Request A Specific Delivery Time?

Unfortuantely this is not available due to the large volume of orders. Please note if you leave a time specific request on your order, we take no responsibilty in having it delivered by then as we do not offer time specific deliveries. 

Do you deliver to Schools, Police Stations, Shopping Centres?

We sure do!

All school deliveries will arrive by 3pm.

Commercial addresses will arrive by 5pm.

When will my order arrive?

Sydney: Your delivery will arrive on the date you have selected. Commercial addresses by 5pm and residential addresses by 7pm.

Out of Sydney Zone/Interstate: Your order will be DISPATCHED on the date selected at checkout and should arrive 1 to 7 days after. However there may be delays which we will not provide compensation for as it is out of our hands.

Can I Change The Delivery Address?

For Sydney deliveries you need to contact us as soon as possible. If the new address is close by, it shouldn't be an issue. However if it is out of the drivers run, then unfortunately we won't be able to change the address.

Unfortunately once an Interstate order has shipped there is no way of changing the address.

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CHOOSE YOUR DELIVERY DATE

We Guarantee To Deliver Your Sweet Box On The Date Selected At Checkout *(Standard and Same Day Shipping)

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ABN: 46 621 967 404
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern My Sweet Box’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘My Sweet Box’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 46 621 967 404. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

OUR PRIVACY POLICY

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

If you would like to : access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance officer at Hello@MySweetBox.com.au or by mail at -

My Sweet Box
Privacy Compliance Officer
PO Box 113 Sydney New South Wales 2171
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