Frequently Asked Questions

What days and times do you deliver?

You can order online any time, seven days a week. We are offering Complementary Sydney delivery 6 days a week - Monday to Saturday for the month of September. For Guaranteed next day delivery you need to order by 4pm each day. 

  • Sydney Delivery - Complementary Shipping Monday to Saturday for September

  • Same Day Sydney Delivery - Monday to Friday $17.90

We will deliver your gift between the following times:

  • For Business addresses: between 10am and 5pm
  • For Residential addresses: between 10am and 7pm

​Please Note:

  • We cannot specify a time of day for delivery.
  • Please add a business name into the company field upon checkout to ensure it is delivered by 5pm.

 

What are your office hours?

Monday to Friday: 9am to 5pm

Saturday: 10am to 4pm 

Sunday and Public Holidays: Closed

 

What time do I need to place my order by to receive next day delivery?

You need to order by 4pm for guaranteed next day delivery.

 

Can My Sweet Box cater for my next event or special occasion?
For all large and corporate orders, please call or email Hello@mysweetbox.com.au

 

Can I customise a box?

Yes you can! Contact Us and we will put it together for you.

 

Can I add alcohol to my box?

Yes you can. However, gifts including alcohol can only be delivered to another adult who is not the purchaser.

 

When will my order arrive?

Your delivery will arrive on the day you have selected - Commercial addresses by 5pm and residential addresses by 7pm. 

 

Can I request a specific delivery time?

Unfortunately we do not do time specific deliveries. Please note if you leave time specific notes on your order, we take no responsibilty as we do not offer time specific deliveries.

 

When should I eat my goods? 

Our products are made fresh daily. We recommend that you eat it on the day you receive it.

 

I have a nut allergy. Can I eat your donuts?
We do not recommend that anyone with a nut allergy consumes our donuts.

 

Do you have Gluten Free options available?

Yes we do! We have delicious donuts and muffin boxes available.

 

What payment methods do you accept?

We accept Credit Card and Paypal. 

 

What happens if no one is available to receive the delivery?

The driver will leave it in a place he feels is safe and suitable.

If the driver has no other option, the driver will return the order back to head office and we will contact the customer to discuss the available options.

 

How much does a re-delivery cost?

If we can re-deliver the order on the same day then a Same Day delivery charge of $17.90 will apply.

If that option is not available, 50% of the order will be charged plus a $10 delivery fee for the next available day.

 

I have a Media enquiry. Who can I contact?

For all Media enquiries, please contact Michelle@MySweetBox.com.au

 

I would love to Calloborate. Who can I contact?

For all collab enquiries, please email Collab@MySweetBox.com.au