Frequently Asked Questions
HAVE A SEAT AND LET US EXPLAIN
What days do you deliver?
We deliver Sydney wide, Monday to Saturday.
What are your shipping options?
Monday to Saturday - Sydney Delivery $11.00 - We will deliver your gift between 10am and 5pm for Business addresses and between 10am and 7pm for Residential addresses.
What time do I need to place my order by to receive next day delivery?
You need to order by 4pm the day before for next day delivery.
Can I select a date for delivery?
Yes you can. You have the option of picking your delivery date when you get to checkout. Simply select the date in the Calendar in checkout and we deliver your gift on the day selected.
Do you deliver on weekends?
We deliver on Saturday's.
What are your office hours?
Monday to Friday: 9am to 5pm
Saturday, Sunday and Public Holidays: Closed
You can also email us at Bec@MySweetBox.com.au
Will my extras be added to my order?
All extras purchased will be added to the gift you have ordered. If for any reason we are unable to do this, we will contact you to discuss an alternative.
Can My Sweet Box cater for my next event or special occasion?
For all large and corporate orders, please call or email Bec@MySweetBox.com.au
Can I customise a box?
Yes you can. Contact Us and we will put it together for you.
Can I make changes to my order?
Contact Us as soon as possible or by latest 3pm the day before your delivery to discuss any changes.
Can I add alcohol to my box?
Yes you can. However, gifts including alcohol can only be delivered to another adult who is not the purchaser.
When will my order arrive?
Your delivery will arrive on the day you have selected - Commercial addresses by 5pm and residential addresses by 7pm.
Can I request a specific delivery time?
Unfortunately this option is not available due to the large volume of orders. Please note if you leave a time on the delivery, we take no responsibilty in having it delivered by then as we do not offer time specific deliveries.
When should I eat my goods?
Our products are made fresh daily. We recommend that you eat it on the day you receive it.
Do you deliver to Police Stations?
Yes we do.
Do your Sweet Boxes have nuts or traces of nuts?
Yes they do. We cannot guarantee that a product will not come into contact with nuts so we do not recommend anyone with a nut allergy consumes our donuts.
Do you have Gluten Free/Vegan options available?
Yes we do.
What payment methods do you accept?
We accept Credit Card and Paypal.
What happens if no one is available to receive the delivery?
The driver will leave it in a place he feels is safe and suitable.
If the driver has no other option, the driver will return the order back to head office and we will contact the customer to discuss the available options.
How much does a re-delivery cost?
50% of the order will be charged plus delivery.
Is my personal information secure when I order online?
My Sweet Box is hosted on a secure SSL server. You can be assured of a safe and secure online shopping experience.